neonstar Privacy Policy

1. Who We Are and Scope of This Policy

This Privacy Policy is issued by neonstar ("neonstar," "we," "us," "our"), operator of the online gaming platform accessible at https://neonstar.one. neonstar acts as the personal information controller with respect to the personal data of registered players and website visitors, as that term is defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA").

This Policy applies to all personal information collected by neonstar through: the neonstar website and all subdomains; the neonstar account registration and login process; deposits, withdrawals, and financial transactions conducted through the neonstar platform; customer support communications via live chat, Messenger, and Viber; and any other interaction between you and neonstar through which personal information is provided or generated.

This Policy does not apply to third-party game providers, payment processors, or other external services accessible through or connected to neonstar. Those services operate under their own privacy policies, which neonstar encourages you to review independently.

2. Information We Collect

2.1 Information You Provide Directly

When you register, verify, transact, or communicate with neonstar, you provide personal information including:

• Identity information: Full legal name, date of birth, nationality, and government-issued identification document number (e.g., Philippine National ID, Driver's License, Passport, PhilSys ID);
• Contact information: Philippine mobile number (primary identifier), email address (if provided);
• Address information: Residential address in the Philippines, for identity verification and regulatory compliance purposes;
• Financial information: GCash number, PayMaya number, BPI / BDO / Metrobank account details used to process deposits and withdrawals on neonstar — note that full bank account numbers are processed by payment processors and not stored by neonstar directly;
• Communications content: The content of live chat transcripts, Messenger messages, Viber messages, and any other communications you direct to neonstar customer support.

2.2 Information Generated by Your Use of neonstar

neonstar automatically generates and collects the following information in the course of your use of the Platform:

• Account activity records: login timestamps, game sessions, bet history, deposit and withdrawal records;
• Device information: device type, operating system, browser type, and browser version;
• Network information: IP address, approximate geographic location derived from IP address;
• Behavioural data: pages visited, features accessed, session duration, game preferences;
• Communications metadata: timestamps and duration of live chat sessions.

3. How We Collect Your Information

neonstar collects personal information through the following methods:

• Directly from you during the account registration process, KYC verification submission, deposit and withdrawal requests, and customer support interactions;
• Automatically via server logs, session management systems, and analytics tools that record your activity on the neonstar Platform;
• Through cookies and similar technologies as described in Section 7 of this Policy;
• From third-party payment processors (GCash, PayMaya, BPI, BDO, Metrobank) who confirm the status of deposit and withdrawal transactions without sharing full account credentials with neonstar;
• From identity verification service providers who assist neonstar in validating the authenticity of KYC documents submitted by players.

4. How We Use Your Information

neonstar uses the personal information it collects for the following purposes:

• To create and manage your neonstar account and verify your identity;
• To process deposits, withdrawals, and all financial transactions on the Platform;
• To verify that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations;
• To comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law;
• To provide customer support and respond to your inquiries and complaints;
• To enforce the neonstar Terms and Conditions and investigate potential breaches, fraud, or prohibited conduct;
• To send you service-related notifications including transaction confirmations, security alerts, and promotional communications (where you have opted in or where permitted under applicable law);
• To improve the neonstar Platform through analysis of aggregated, anonymized usage data;
• To support responsible gaming initiatives, including the administration of self-exclusion and deposit limit programs.

5. Legal Basis for Processing

neonstar processes your personal information on the following legal bases as defined under the DPA and its implementing rules:

• Contractual necessity: Processing required to perform the neonstar Terms and Conditions, including account management and transaction processing;
• Legal obligation: Processing required to comply with Philippine laws, including AML obligations, PAGCOR reporting requirements, and tax regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and improving the neonstar service, where such interests are not overridden by your privacy rights;
• Consent: Processing for optional communications such as promotional notifications, where your explicit consent has been obtained and may be withdrawn at any time.

6. Sharing and Disclosure of Your Information

neonstar does not sell, rent, or trade your personal information to third-party marketers or advertisers. neonstar may share your personal information with the following categories of recipients, strictly as necessary to operate the Platform and comply with legal obligations:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum information necessary to process transactions you authorize;
• Identity verification providers: Third-party KYC service providers who validate the authenticity of identity documents you submit;
• Game providers: JILI Games, Evolution Gaming, Pragmatic Play, and other game studios receive anonymized session data to facilitate game delivery; your full personal details are not shared with game providers;
• Regulatory authorities: PAGCOR and other applicable Philippine government agencies, in response to legally valid requests or as required by neonstar's compliance obligations;
• Law enforcement: Philippine law enforcement agencies, where neonstar is legally required to disclose information in connection with a criminal investigation or court order;
• Professional advisers: Lawyers, auditors, and accountants engaged by neonstar, subject to binding confidentiality obligations.

7. Cookies and Tracking Technologies

neonstar uses the following categories of cookies and similar technologies on the Platform:

• Strictly necessary cookies: Session cookies required to maintain your login state, process transactions, and navigate between pages on neonstar. These cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: Cookies that collect anonymized data about how players use neonstar — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve the Platform;
• Security cookies: Cookies used to detect and prevent fraudulent activity, including detecting whether multiple accounts are being accessed from the same device;
• Preference cookies: Cookies that remember your Platform settings, such as language preference and last-used game category.

neonstar does not deploy third-party advertising cookies or cross-site tracking technologies. You may adjust your browser settings to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in to your neonstar account.

8. Data Security

neonstar implements a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and neonstar servers;
• AES-256 encryption for personal data stored in neonstar databases;
• Multi-factor authentication for neonstar system administrators with access to personal data;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular penetration testing and security audits by independent cybersecurity firms;
• Incident response procedures to detect, contain, and notify affected players of any personal data breach within the timeframes required by Philippine law.

Notwithstanding the measures above, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your neonstar login credentials and for notifying neonstar immediately if you suspect unauthorized access to your account.

9. Data Retention

neonstar retains personal information for as long as is necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity information: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required for AML compliance and regulatory reporting obligations;
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required under Philippine financial regulations;
• Customer support communications: Retained for two (2) years from the date of the communication, for quality assurance and dispute resolution purposes;
• Game session data: Retained for two (2) years for responsible gaming monitoring and dispute resolution purposes.

At the conclusion of applicable retention periods, personal data is securely deleted or anonymized in accordance with neonstar's data deletion procedures.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by neonstar:

• Right to be informed: The right to know how your personal information is collected, used, stored, and shared — which this Privacy Policy is designed to fulfill;
• Right of access: The right to obtain a copy of the personal information neonstar holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal information in your neonstar account;
• Right to erasure: The right to request deletion of your personal information, subject to retention obligations imposed by applicable law;
• Right to object: The right to object to processing of your personal information based on neonstar's legitimate interests, where the processing is not required to fulfill a legal obligation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, contact the neonstar Data Privacy Officer via the live chat support feature on the Platform. Requests will be acknowledged within five (5) business days and fulfilled within fifteen (15) business days of receipt, subject to identity verification.

11. Children's Privacy

neonstar strictly prohibits access to and use of its Platform by individuals under the age of 21 years. neonstar does not knowingly collect personal information from individuals under 21. If neonstar becomes aware that personal information has been submitted by or on behalf of a person under 21, that information will be deleted immediately and the associated account will be permanently closed.

If you believe that a minor has accessed or registered on neonstar, please notify neonstar immediately via live chat so that appropriate action can be taken without delay.

12. Cross-Border Data Transfers

Certain third-party service providers used by neonstar — including game studio technology partners and cloud infrastructure providers — may process personal data outside of the Philippines. Where such transfers occur, neonstar ensures that appropriate safeguards are in place to protect your personal information to a standard at least equivalent to the protections afforded under the Philippine Data Privacy Act. Safeguards include contractual data processing agreements incorporating the standard clauses recommended by the National Privacy Commission.

13. Changes to This Policy

neonstar reserves the right to amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where amendments are material, neonstar will notify registered players via SMS to their registered mobile number or via in-platform notification. Continued use of neonstar following publication of an amended Policy constitutes acceptance of the revised terms.

neonstar encourages you to review this Privacy Policy periodically to remain informed of how your personal information is handled.

14. Contact and Complaints

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information by neonstar, please contact the neonstar Data Privacy Officer through the live chat feature available on the Platform. Our support team is available 24/7 in English and Tagalog.

If you are not satisfied with neonstar's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines at https://www.privacy.gov.ph. neonstar will cooperate fully with any NPC investigation or inquiry.

For general customer support queries unrelated to data privacy, please use the neonstar live chat feature or reach us at:

Email: [email protected] (plain text — not a clickable link)