Please read these Terms and Conditions carefully before registering or using any service on neonstar. By accessing or using the neonstar platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the neonstar platform.
You must be at least 21 years of age to register and place real-money wagers on neonstar, as required under Philippine gaming regulations. Age verification is mandatory.
neonstar operates under PAGCOR-compliant frameworks. These Terms are governed by Philippine law. Disputes are subject to the exclusive jurisdiction of Philippine courts.
All account balances, deposits, wagers, and withdrawals on neonstar are denominated exclusively in Philippine Peso. No foreign currency transactions are permitted.
Each individual may maintain only one active neonstar account. Duplicate accounts will be closed and balances may be forfeited pending investigation and verification.
All bonuses credited to neonstar accounts are subject to wagering requirements. Bonus funds may not be withdrawn until the applicable wagering threshold has been met in full.
You are solely responsible for maintaining the confidentiality of your neonstar login credentials. neonstar will not be liable for losses resulting from unauthorized access due to credential sharing.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," "you") and neonstar ("neonstar," "the Platform," "we," "us," "our"), governing your access to and use of the neonstar website located at https://neonstar.one and all associated services, games, and features (collectively, the "Platform").
By completing the registration process, logging in to an existing neonstar account, or otherwise using any feature of the neonstar Platform, you unconditionally accept these Terms in full. Your continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.
If you are accessing neonstar on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity to these Terms, and your acceptance of these Terms will be deemed acceptance by that person or entity.
To register and maintain an account on neonstar, you must satisfy all of the following eligibility requirements at all times:
neonstar reserves the right to require documentary proof of age and identity at any time. Failure to provide satisfactory verification may result in account suspension and withholding of pending withdrawals pending completion of verification. All identity documents submitted for verification purposes are processed in accordance with the neonstar Privacy Policy.
⚠️ Minors are strictly prohibited from accessing neonstar. Any account found to be operated by a person under 21 years of age will be permanently closed without notice, and any balance remaining in such account will be forfeited.
Each individual may register and maintain only one (1) active account on neonstar. Registering multiple accounts, whether under the same or different identities, constitutes a material breach of these Terms and may result in permanent suspension of all associated accounts and forfeiture of balances.
During registration, you must provide accurate, current, and complete information. You agree to update your account information promptly to ensure it remains accurate at all times. neonstar relies on the information you provide to process withdrawals, verify identity, and communicate with you — inaccurate information may delay or prevent transactions.
You are solely and entirely responsible for maintaining the confidentiality and security of your neonstar login credentials, including your registered mobile number, password, and any One-Time Password (OTP) codes. You must not share your login credentials with any third party. neonstar will never ask you for your password via live chat, SMS, or email.
You agree to notify neonstar immediately via live chat if you suspect unauthorized access to your account. neonstar shall not be liable for any loss or damage arising from your failure to protect your credentials or from any authorized or unauthorized use of your account prior to you notifying neonstar of such compromise.
neonstar may, at any time and at its sole discretion, require you to complete identity verification procedures ("Know Your Customer" or "KYC"). Verification may require submission of a valid Philippine government-issued identification document, proof of residential address, and/or proof of payment method ownership. Accounts that fail to complete required verification within the specified timeframe may be restricted or suspended.
All deposits to your neonstar account must be made through the payment methods listed on the Platform, which currently include GCash, PayMaya, BPI Online, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). The minimum deposit amount is ₱100 unless otherwise stated for a specific payment method.
neonstar does not accept deposits from third-party sources. All funds deposited must originate from a payment account registered in your name. Deposits from accounts belonging to other individuals may be rejected and refunded, subject to verification and applicable processing fees.
Withdrawal requests are subject to the following conditions: (a) your identity must be fully verified; (b) you must have met any applicable wagering requirements associated with bonus funds in your balance; (c) the withdrawal amount must not exceed your available balance. neonstar processes GCash withdrawals within five (5) minutes under normal operating conditions. Bank transfers to BPI, BDO, and Metrobank typically settle within one (1) hour, though processing times during public holidays and banking system maintenance windows may vary.
neonstar is committed to compliance with applicable anti-money laundering (AML) regulations. neonstar reserves the right to conduct enhanced due diligence on any account and to report suspicious transactions to the appropriate Philippine regulatory authorities. Withdrawals may be delayed pending the completion of AML review procedures.
All bonuses, free spin credits, cashback offers, and promotional rewards made available through neonstar are subject to the specific terms and conditions applicable to each promotion, as published on the neonstar Platform at the time of the promotion. The following general conditions apply to all neonstar bonuses:
All games available on neonstar operate under the specific rules published within the game interface. In the event of any discrepancy between a player's recollection of game rules and the rules as published within the game, the rules within the game interface shall prevail.
All slot games on neonstar use certified Random Number Generator (RNG) technology to determine game outcomes. Live casino table games are resolved by physical game events (card dealing, wheel spinning, dice rolling) conducted by professional dealers in certified studios. Return-to-Player (RTP) percentages for slot games are published within individual game information panels.
In the event of a game malfunction, technical error, or communication failure that results in an ambiguous or incomplete game outcome, neonstar reserves the right to declare the relevant game round void and to return all wagers placed in that round to players' accounts.
The following activities are strictly prohibited on neonstar and may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant Philippine authorities:
neonstar reserves the right to suspend, restrict, or permanently terminate any account at its sole discretion, including but not limited to circumstances where: (a) neonstar suspects a breach of these Terms; (b) neonstar is required to do so by applicable law or regulatory instruction; (c) neonstar suspects fraudulent activity or money laundering; (d) the account fails to complete required verification within the specified period.
In the event of account termination for cause (i.e., breach of these Terms), neonstar is not obligated to return any balance remaining in the account. In the event of account closure for reasons unrelated to breach (e.g., voluntary closure by the player), neonstar will process a withdrawal of the remaining verified balance to the player's registered payment method within seven (7) business days of receiving a complete closure request.
You may voluntarily close your neonstar account at any time by contacting neonstar customer support via live chat. Voluntary account closure requests take effect within 24 hours of submission.
To the maximum extent permitted by applicable Philippine law, neonstar, its officers, directors, employees, agents, and licensors shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive losses or damages arising from your use of or inability to use the Platform; (b) loss of winnings resulting from a game malfunction that has been voided per Section 6; (c) interruptions to Platform availability resulting from scheduled or emergency maintenance, third-party infrastructure failures, or force majeure events; (d) losses arising from your failure to maintain the security of your account credentials.
neonstar's total aggregate liability to any player arising from or in connection with these Terms shall not exceed the total amount of deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.
All content on the neonstar Platform, including but not limited to the neonstar brand name, logo, game interfaces, graphics, text, software, and data compilations, is owned by or licensed to neonstar and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial recreational purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the neonstar Platform without the prior written consent of neonstar.
neonstar collects, stores, and processes personal information in accordance with the neonstar Privacy Policy, which is incorporated into these Terms by reference. By using the neonstar Platform, you consent to the collection and processing of your personal information as described in the Privacy Policy. The Privacy Policy is available at neonstar.one/privacy-policy.
neonstar is committed to providing a responsible gaming environment. The Platform offers a range of tools designed to help players manage their gambling activity, including daily deposit limits, session duration reminders, cooling-off periods, and self-exclusion. These tools are accessible from your neonstar account dashboard.
If you feel that your gambling is becoming a problem, neonstar strongly encourages you to use the self-exclusion feature, which can be activated immediately via live chat at any hour. neonstar's Responsible Gaming page at neonstar.one/responsible-gaming provides additional resources and guidance.
All games on neonstar are for entertainment purposes only. Gambling is not a means of generating income, resolving financial difficulties, or recovering previous losses.
neonstar reserves the right to amend these Terms at any time. Amended Terms will be published on the neonstar Platform with the date of the most recent revision noted at the top of this page. Where amendments are material, neonstar will endeavor to notify registered players via SMS to their registered mobile number or via in-platform notification. Your continued use of the neonstar Platform following publication of amended Terms constitutes your acceptance of the revised Terms.
If you do not agree with any amended Terms, you must immediately discontinue use of the Platform and may request closure of your account per Section 8.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and neonstar, you agree to first contact neonstar customer support via live chat to attempt informal resolution. If the dispute cannot be resolved informally within 30 days, either party may submit the matter to the jurisdiction of the appropriate Philippine courts.
If you believe that neonstar has not resolved your complaint satisfactorily, you may escalate your complaint to PAGCOR or the relevant Philippine gaming regulatory authority. neonstar will cooperate fully with any such regulatory inquiry.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between you and neonstar with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings. Any waiver by neonstar of any breach of these Terms shall not be construed as a waiver of any subsequent breach.
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